On-site Services

On-Site Services at Hall 606 (Theatre)

As we continue to navigate the COVID-19 situation, our church is adopting what is known as “the Phygital experience”—blending digital with physical. To provide the best of both worlds to our church family, we’re offering online weekend services via various online platforms: The CHC App, the CHC Website, Facebook & YouTube.

We’re also holding on-site services every weekend with a worship limit of 250 pax per service. Safety management protocols have been set in place to ensure the safety of those attending the on-site service. Please read on to find out more.

ON-SITE SERVICES

Our on-site services held in Suntec Singapore, Level 6, Hall 606 (Theatre) are as follows:

23-24 Jan

  • Sat 2pm
  • Sat 5pm
  • Sun 10am
  • Sun 2pm

30-31 Jan

  • Sat 2pm
  • Sat 5pm
  • Sun 10am
  • Sun 1pm

Entry to the on-site services in Hall 606 (Theatre) will be via e-tickets through a balloting process. As with all ballots, we know that there may be some disappointment—but please know that our team is working very hard to allow as many members as possible to have a chance to attend the on-site services.

If you have tried to ballot for an e-ticket unsuccessfully, we pray that as you faithfully seek the Lord through our online services, you will encounter the presence of God and be touched by the Holy Spirit in a mighty way! Meanwhile, do try again to ballot the following week.

HERE’S HOW TO REGISTER FOR E-TICKETS TO OUR ON-SITE SERVICES

E-tickets are allocated via a balloting process using the On-Site Service Ballot System (OSBS).

Ballot entry period:

Ballot entry start time Every Saturday 12 midnight
Ballot entry end time Every Monday 11.59pm
Ballot results Every Tuesday 7pm
E-Ticketing Ballot Process

Step 1: Visit The CHC App or ticket.chc.org.sg/ballot and key in your mobile number. A code will be sent to your mobile number by SMS. Key in the code for verification. If the code is accepted, you will be directed to a form to choose the on-site service you would like to attend.

Note: Do refrain from keying in anyone’s phone number without their knowledge.

Step 2: Select the number of seats you need (maximum of 5 tickets per ballot, including the applicant). You will need to key in your name, email, as well as the names and mobile numbers of the guests you are balloting for. You may edit the guests’ details any time during the ballot entry period.

If your guest is a child under 18 years old or an elderly above 65 years old who does not have a mobile number, please indicate this on the form. Likewise, if you require a seat with wheelchair access, you may indicate this on the form as well.

Note: Please double check to ensure you’ve keyed in the correct phone number, otherwise your guest may not have access to an e-ticket.

Step 3: Submit your ballot and wait for the results.

Step 4: Once the ballot results are out, and if your ballot submission is successful, you will receive an email and SMS notification, while your guests will receive an SMS notification only. You, the applicant, may edit your own details (and the details of any child/elderly riding on your application) using the link from the email/SMS notification. The system does not allow you to edit other guest(s) particulars. Guest(s) may edit their own particulars.

This waiting list will be in effect up to Friday 10pm. If you have not heard from us by the cut-off time, we hope that you will try again to ballot for the following weekend.

ONLINE SERVICES

The presence of God and the anointing of the Holy Spirit know no boundary. If you are unable to get the e-tickets, you can still tune in to our online services streamed LIVE on the following platforms: The CHC App, YouTube, Facebook & the CHC Website. We believe with all our hearts that God is able to reach you wherever you are.

Also, our elderly and young children are very dear to us. So we want to encourage them to attend our online services from the safety and comfort of their homes.

WHAT IS HAPPENING ON-SITE?

ENTRANCE TO SUNTEC CONVENTION & LEVEL 6

Entrance to Suntec Convention will be via the big LED screen only. You may alight at this drop off point to access the escalators to Level 6. Here is where you will do your SafeEntry check-in and have your temperature taken.

There will be only 1 lift in operation (for those with disabilities, the elderly, pregnant women and families with young children) that goes to Level 6 and it is located near H&M. SafeEntry check-in and temperature-taking will be done before you enter the lift.

Members who drive can park near the B1 mall entrance at Jollibee or near the escalators at H&M/Uniqlo (escalators start operating at 10am).

ENTERING THE HALL FOR ON-SITE SERVICES

Step 1: Upon arrival at Suntec Convention, please retrieve your e-ticket via the link that was provided in the email (for applicant) and SMS notification (for both the applicant & guest). To activate your e-ticket, simply tap on the screen and the colour of the ticket will change to green.

Note: Please do not activate the e-ticket until you’ve reached the venue.

You and your guest(s) do not need to enter the hall at the same time if you each have your own respective e-ticket. However, dependants such the child and elderly (who do not have the SMS link to retrieve their e-ticket) will have to enter the hall together with the main applicant.

Step 2: Enter the hall by the entrance assigned to your ticket. The first letter of your seat number denotes the corresponding entrance into the hall. Get ready your TraceTogether App/token to do your SafeEntry.

We’d like to encourage all CHC members to download the TraceTogether mobile app or use the TraceTogether token to do SafeEntry check-in. In line with the government’s advisory, with effect from Feb 1, 2021, TraceTogether app/token will be used as the only check-in system for our on-site services. SingPass or SafeEntry QR Code scanning will no longer be accepted as check-in options.

Step 3: You will be shown to your assigned seats where you can enjoy the on-site service! Take as many pictures to post on social media, but remember, no intermingling between rows!

Floor Plan

HYGIENE SAFETY & DISINFECTION

As a church, we want to ensure strict hygiene and safety standards for a COVID-free environment. To protect those attending the on-site services, we will be employing the following measures:

  • High-grade cleansing agents will be used in the wipe downs of touch points in between services.
  • Quality hand sanitisers will be made available and located within and outside of the auditorium.
  • The restrooms will also undergo deep cleaning between services to ensure strict hygiene standards.
  • Our ushers, receptionist and other volunteers/staff supporting the operations of the services will be wearing gloves as part of safety measures.

We look forward to seeing you ON-SITE & ONLINE!

FREQUENTLY ASKED QUESTIONS

E-Ticketing

You may ballot for a maximum of 5 e-tickets (including you, the applicant) for the on-site service you are choosing to attend. Do note that “infant in arm” and “toddler on lap” are required to have an e-ticket for entry.
Yes, this will ensure that those who have successfully balloted for an e-ticket will receive the notification to retrieve the e-ticket. If you have a child under the age of 18 or an elderly above the age of 65, who does not have a mobile number, please indicate this on the OSBS form. Please double check to ensure you’ve keyed in the correct phone number, otherwise your guest may not have access to an e-ticket.
You may indicate in the system that a space for wheelchair is needed and if you succeed in balloting for an e-ticket, the system will allocate a wheelchair-friendly seat to you or your guest.
The applicant and guest(s) may edit their personal particulars respectively. Applicant will not be able to edit guest’s particulars.

If you, the applicant, cancel your ticket, the guest(s)’ e-tickets will not be cancelled. However, if your guest(s) is a child/elderly under your application, their e-ticket will be cancelled.

If your guest(s) cancels his/her ticket, he/she will be notified.
All unsuccessful applicants and guests will be placed on the waiting list. In the event of any change or cancellation of e-tickets, the system will randomly select another applicant from the waiting list who will be notified accordingly. If you did not receive any notification from us by Friday 10pm, we regret that there are no available seats for you. We pray that as you join us online, you will encounter the presence of God and be touched by the Holy Spirit in a mighty way! Meanwhile, do try again to ballot the following weekend.
E-tickets are valid according to the names of the applicant and guest(s) and cannot be transferred or used by another person of a different name. You may, however, edit the e-ticket(s) of your guest(s) using the link given in the email/SMS notification during the balloting entry period. Once the balloting results are out and you and your guest(s) have secured e-tickets, only the guest(s) will be able to edit/cancel his/her own ticket.
Seats are automatically assigned, according to the number of e-tickets registered for. This helps to ensure that the seating capacity is optimised.
Do check your spam folder to see if you have received the confirmation email from the system. You should also receive an SMS confirmation with the link to your e-ticket. Alternatively, you may write in to ticket@chc.org.sg to make an inquiry.
Once you have successfully booked e-tickets for a particular on-site service, you will not be able to ballot for e-tickets until 4 weeks later. E.g. If you successfully balloted for e-tickets for Jan 2, 2021, the system will only allow you to book e-tickets for the weekend of Feb 6, 2021. This is applicable to all the guests included in your booking.

However, if you have cancelled your e-tickets due to unforeseen circumstances, you will still be eligible to ballot for e-tickets the following week.

If you have balloted successfully for an e-ticket (as an applicant or a guest), but you did not show up for the service, and you did not cancel your e-ticket, the system will not allow you to ballot again until 4 weeks later.
Your e-ticket is not required to be printed out. Each person entering will need his/her own e-ticket (including toddlers & infants). E.g. A parent with a toddler will have 2 names indicated on the e-ticket.

On-Site Services

Each on-site service will have a seating capacity of 250 pax (excluding volunteers/staff supporting the operations of the service).
Doors will open only 30 minutes before the start of service. Remember to observe safe distancing at the foyer outside Hall 606 (Theatre).
Translation in Mandarin will be available for all services while translation in Bahasa Indonesia and Japanese will only be available for our Saturday 5pm service. You may approach our reception counter for assistance.
There will be no Harvest Kidz and Nursery support for on-site services for the time being until further notice. Children age 12 and below are encouraged to join the weekly/monthly online activities of Harvest Kidz and the Nursery.
The Ink Room bookstore and the other areas mentioned above will be closed and attendees will be requested to leave the premises once the on-site service ends due to the “no intermingling” guidelines.
Yes, you certainly can! You can still tune in to our online services streamed LIVE on the following platforms for your convenience: The CHC App, YouTube, Facebook & the CHC Website.

Safety Management Protocols

Aside from the number of attendees being capped at 250 pax, seating within the auditorium will be in columns and rows with at least 1 metre distance apart. Attendees are also reminded not to intermingle with anyone outside of their row.

Our Safe Management Officers will be stationed within and outside the hall to ensure that participants wear their masks and practice social distancing at all times.

As with MCCY guidelines, there will be no singing live praise & worship in the hall. Praise & worship will be live-streamed onto the screen from a different location.
To protect those attending the on-site services, we will be employing the following measures:

  • High-grade cleansing agents will be used in the wipe downs of touch points in between services.
  • Quality hand sanitisers will be made available and located within and outside of the auditorium.
  • The restrooms will also undergo deep cleaning between services to ensure strict hygiene standards.
  • Our ushers, receptionist and other volunteers/staff supporting the operations of the services will be wearing gloves as part of safety measures.
Temperature checks will be required for all our staff and volunteers TWICE throughout the operations of the services. Any individual who is unwell will be asked to leave the premises.